Contactless ordering technology cuts event staffing costs by up to 40% and boosts average order value by up to 30%, freeing hotel teams to focus on flawless event delivery
wi-Q, the hospitality solutions provider, has officially launched its Group Meetings, Conferences and Events (GM&E) solution, designed to help hotels streamline food and beverage service at large-scale events while cutting staffing costs and boosting revenue.
Hotels hosting conferences and events have traditionally relied on large teams of temporary staff to take food and drink orders throughout the day, often interrupting delegates mid-session to ask if they need anything. wi-Q’s GM&E solution removes that friction entirely, allowing guests to order via their own smartphones while staff focus solely on delivery.
Preordering for Seamless Event Planning
The platform allows event organisers to invite attendees to preorder food and drink weeks in advance. Events teams distribute unique wi-Q URLs with an event-specific code, giving attendees access to menus ahead of time. Orders are tracked through the wi-Q back office and posted to the hotel’s POS on the day of the event, ensuring accurate reporting throughout.
Event teams can filter preorders by event code or fulfillment date, export data, and generate picking lists for full transparency. Menus can also be updated quickly within the back office to accommodate themed events or special requirements.
On-Site Ordering via QR Code
During the event, guests scan a QR code — placed on tables or a central screen — to access food and beverage menus in their preferred language, complete with dietary and preference filters. Because wi-Q integrates directly with the hotel POS, guests can order by entering their table or seat number, add notes, leave a gratuity, and pay using their preferred method, all without flagging down staff.
The solution also extends beyond catering: delegates can request items such as pens and notebooks to be delivered directly to their meeting room using the same mobile ordering journey.
Measurable Impact on Revenue and Costs
wi-Q’s data shows that mobile ordering increases average order value by up to 30% through targeted upsell prompts placed throughout the customer journey. At the same time, hotel clients report savings of up to 40% in staff costs, as the reduction in manual order-taking and processing lets teams operate with smaller, more efficient staffing models.
Availability
wi-Q’s GM&E solution is available now to hotels of all sizes, with onboarding typically completed within eight weeks.
For more information visit https://www.wi-q.com/