How Hotels in the UK and Ireland Digitized the In-Room Experience with SuitePad.

It’s a known fact that the hospitality industry is constantly changing. So how can hotels face the challenges of staff shortage, rising inflation, and post-pandemic consumer habits? Digital guest directories are a simple and cost-effective way to streamline hotel operations, upsell, and provide a better overall experience for guests.

A guest folder is a great way to inform guests about your hotel and highlight offers such as room service or a late check-out. The only drawback might be having to update them all as new information emerges. Digitizing the guest folder is a step toward the future of guest communication. And SuitePad is here to help.

SuitePad is Europe’s leading provider of in-room tablets in the hotel industry. The award-winning solution replaces traditional guest directories, serves as a central upselling tool, and combines TV remote control and telephone in one device. More than 1,000 customers worldwide use the digital platform to improve guest communication, generate higher sales revenue, and streamline processes. 

Cedar Manor Hotel, Lake District, UK

The Cedar Manor boutique hotel implemented SuitePad as its guest engagement and communication platform in May 2021.

Right after taking the in-room tablets live, the property began experiencing numerous benefits. This includes increased convenience and personalization for guests, improved operational efficiency, and reduced costs.

Read more about their experience on our website.

“Providing information to guests without being intrusive becomes effortless with SuitePad tablets. They can even drive extra revenue by promoting add-on services from any department you want. This is the future of guest service, so I say go for it!” – Jonathan Kaye, Co-Owner & Director

Kingsley Hotel, Cork, Ireland

Another success story is the Kingsley Hotel in Cork, Ireland which installed SuitePads in March 2020. They saw digital communication as the most effective solution for bringing the hotel into the digital age. This is why they chose SuitePad as their digital in-room tablet provider. The Covid-19 pandemic had brought new challenges for the hotel, and they found that the tablets have helped to address all of their issues.

You can read the full case study on our website.

“We’re very pleased with the feedback we’ve received from our guests since we introduced SuitePad into our rooms. They appreciate the ease with which they can book facilities and services around the hotel, receive special offers and get information about the local area. The Green Option, which gives guests the opportunity to forgo some of their housekeeping in return for a complimentary beverage, has proven to be a great success.” – Fergal Harte, Owner & General Manager

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