In a landmark moment for hospitality technology, Siemlus the brand has successfully collaborated with Strand Palace Hotel and their partner Hoteza to introduce a cutting-edge digital guest experience. This transformative initiative, released through the Hoteza Web App, marks a significant technological evolution and we find out more. 

Strand Palace Hotel:  Fusion of History and Luxury 

Established in 1909, the Strand Palace Hotel stands as a timeless landmark in London, blending history with contemporary luxury. Boasting a well-deserved 4-star rating, the hotel offers 785 stylish and comfortable rooms, making it a top choice destination for guests seeking a seamless fusion of sophistication and modern comfort. Nestled in the heart of the city, the hotel provides easy access to renowned attractions such as West End theatres and Covent Garden.

Navigating the Vision: Elevating the Guest Experience 

The visionary initiative outlined in the brief from the Strand Palace Hotel underscores a commitment to redefine the guest experience through innovative technology. With a strategic focus on elevating the overall journey and stay, the hotel is set to implement the cutting-edge Hoteza Web App using QR codes. This forward-thinking approach not only aims to enhance guest satisfaction but also to streamline operational efficiencies, with the option to increase RevPOR. At the forefront of this transformative endeavour is the Hoteza solution, which not only offers an industry-leading web app and mobile app but also an end-to-end, secure, digital guest engagement and authentication platform. The Strand Palace Hotel is poised to usher in a new era of hospitality, embracing technology to create a seamless and secure environment that enriches every aspect of the guest experience.

Strategic Selection of Siemlus and Hoteza 

The decision to choose Siemlus and Hoteza as technology partners was rooted in a meticulous evaluation process that emphasised the value these solutions bring to the table. The seamless integration into the hotel’s Property Management System (PMS) and the user-friendly nature of the guest-facing app played a pivotal role in the decision-making process. Siemlus and Hoteza’s commitment to delivering value for money resonated strongly with the hotel’s priorities, ensuring a cost-effective yet high-quality solution.

“As the IT Director, the journey of selecting an innovative product demanded a keen understanding of various elements—features, value for money, and, crucially, the right people. The partnership between Siemlus and Hoteza has not only met but exceeded expectations on all three fronts. The entire team at Strand Palace is really excited to see how this unfolds. Here’s to a new era of guest experiences at Strand.” – Fabio Cozzoli, IT Director, Strand Palace Hotel.

The Hoteza Solution: Redefining Guest Engagement 

Siemlus recommended the Hoteza Web App for its versatility and robust features, accessible through QR codes. This strategic move aims to enhance guest engagement by providing instant access to services, amenities, and personalised information, ultimately elevating the overall stay experience. The solution’s end-to-end digital engagement and authentication capabilities align with Siemlus’ vision of optimising operational workflows, setting the stage for the Strand Palace Hotel to become a pioneer in embracing innovative technology in the hospitality sector.

Furthermore, the inclusion of two-way messaging, integration capabilities with third-party systems such as Oracle Cloud PMS, InfoGenesis POS, Knowcross SOS, Stripe payments, along with features like mobile check-in, automatic creation of digital guest registration cards within the PMS, and mobile check-out functionality, positions Siemlus and Hoteza as the comprehensive and forward-thinking solution that aligns perfectly with the Strand Palace Hotel’s commitment to excellence.

The strategic partnership between Siemlus and Hoteza has ushered in a new era of hospitality excellence at the Strand Palace Hotel. With the deployment of the web app, the hotel now offers guests a seamless and personalised journey, from pre-arrival engagements to streamlined check-ins and convenient access to a plethora of services. 

“Siemlus is excited to partner with London’s iconic Strand Palace hotel, redefining the guest experience with our digital expertise. Through innovative solutions by Hoteza, we ensure smooth engagement from pre-arrival to post-departure, enhancing operational efficiency. This marks a new era in hospitality excellence, and we take great pride in this exciting collaboration.” – Greg Marshall, Managing Director, Siemlus.

Looking to the Future

The strategic partnership between Siemlus and Hoteza, culminating in the successful integration of the Hoteza Web App Solution at the Strand Palace Hotel, is a testament to the commitment to excellence and innovation in the hospitality sector. 

Siemlus are proudly leading the charge in supporting the hospitality industry with cutting-edge and forward-thinking technology. Their unwavering commitment to excellence shines through in the support they provide.

For those interested in experiencing the Hoteza web app, the Siemlus team invites you get in touch to arrange a demo: