Matthew Beard is the Cluster Managing Director of Strand Palace Hotel. 

Matthew’s career in hospitality began in Coventry, where he started as a kitchen porter at a modest 50-bedroom hotel. The experience provided Matthew a solid foundation in the fundamentals of hospitality. His swift transition to a front-of-house role marked a pivotal moment in his career, igniting a profound passion for the industry.

In 2020, Matthew joined the esteemed Strand Palace, a significant milestone that allowed him to further immerse himself in the world of hospitality. Navigating through the challenges posed by the COVID-19 pandemic, Matthew’s dedication and commitment to the industry only deepened. “Our team emerged stronger, achieving unprecedented commercial success and receiving stellar feedback from both guests and staff.”

As the Managing Director of Strand Palace, Matthew is entrusted with the wellbeing of both our guests and our staff. Leading a dynamic team of over 200 members, Matthew ensures the seamless operation of the venue’s 778 bedrooms and two food and beverage outlets. “My role is multifaceted, blending strategic oversight with a hands-on approach to day-to-day operations.”

What Matthew cherishes most about his role is the ability to provide exceptional hospitality to a diverse guest base, which includes visitors from the United Kingdom, North America, Australia, and Europe. Ensuring that his team operates effectively is a priority, with a significant focus on sustainability and enhancing the guest experience.

Together with Alexandra Berry, Head of Sustainability, Matthew has made significant strides in developing the hotel’s sustainability credentials. A key initiative has been the introduction of reusable pre-filled water bottles from Bottle Up in all hotel rooms. This initiative was supported by the installation of 17 Culligan water refill stations across nine floors of the hotel. 

For those entering the hotel sector and aspiring to advance their careers, Matthew’s advice is simple: work hard, be kind, and seize every opportunity to learn and grow. “The hospitality industry is rewarding for those who are dedicated and passionate about serving others.”

Reflecting on his journey, the support and belief from various managers and supervisors have been instrumental in shaping Matthew’s career, “Reaching the position of Managing Director at Strand Palace stands as the pinnacle of my career. Leading one of the largest hotels in London and the UK is a testament to the incredible team I work with, who share a genuine commitment to delivering exceptional service. Together, we strive to create memorable experiences for our guests, ensuring Strand Palace remains a beacon of excellence in the industry.”

We look forward to seeing what’s next for Matthew!