The hotel industry has one of the highest turnover rates of any industry, so it’s essential that hotel managers do everything in their power to maintain a positive working environment to improve retention rates. Not only does this keep staff morale high, but it also reduces costs and keeps workflows running smoothly.
So with that in mind, here are just a few things hotels are doing to manage high turnover rates.
Clear Career Progression Plans
One of the most important aspects of any job is the opportunity to progress. Without clear progression, it’s unlikely that people will stay motivated to perform or want to work towards long-term careers with their company – and the hotel industry is no exception to this.
To address this, hotel managers are establishing clear development pathways for all employees. These include defined goals and expectations, realistic timeframes, and transparent criteria outlining what is required to progress to the next level.
Recognition and Reward
If you don’t recognise and reward the hard work of employees, it’s likely that they will feel unappreciated, which may cause them to look elsewhere.
To prevent this, hotels are making sure their staff feel appreciated for their hard work. Whether this be through a simple thank you email, organising staff activities, or by setting up rewards such as bonuses, all of which help improve motivation levels and make employees feel valued within the company.
Feedback and Communication
Hotels are working hard to ensure staff feel comfortable and are given the opportunity to voice concerns or offer valuable feedback as to how the company can improve.
In addition, superiors are regularly conducting one-to-ones so staff are kept in the loop about everything. Whether it’s switching facilities management suppliers, changing the criteria for bonuses, modifying a workflow, or anything in between, employees benefit from staying informed at all times.
Wellbeing Support
It’s not just about how employees feel at work. When a staff member is struggling with their mental or physical health, it can impact their ability to work. Because of this, hotels are providing staff members with access to mental health support like counselling, as well as offering benefits like discounted or free health care and financial support to reduce the stresses of daily life.
What Will You Do to Keep Your Turnover Rates Low?
From putting clear pathways for progression in place to providing essential wellbeing support, hotel managers are working tirelessly to improve retention rates within the hotel industry.