A focus on continual professional development for employees is fundamental for business success. Newmarket’s only Four Red Star hotel,  Bedford Lodge Hotel & Spa is committed to developing their teams and encouraging individuals to further their knowledge within their own roles.  A group of managers from across the hotel and spa have recently completed their ILM Level 3 Leadership and Management Course which has enabled them to enhance their skills on leading, organising and motivating their teams.


The seven staff come from a range of roles throughout the business, strengthening all aspects of the hotel and spa, and include Lee Cooper (Executive Head Chef), Katie Lake (Spa Manager), Hector Galindo-Perez (Restaurant & Bar Manager), Beth McGowan (Financial Controller), Carla Belmonte (Assistant Spa Manager) Helena Howsam (Assistant Restaurant & Bar Manager) and Emily Carlton (Assistant Conference & Events Manager).


With seven key aspects to the course, the qualification provides:

  • Enhanced core management skills including understanding on how to organise and delegate.
  • The ability to perform management tasks such as standalone projects and meetings.
  • Improved team leadership and motivation
  • The opportunity to create a culture of innovation and plan and manage change.
  • Increased communication skills
  • Additional relationship building skills, including negotiation and networking.
  • The chance to develop leadership capabilities and understanding.

This is a fantastic example of how Bedford Lodge Hotel & Spa invest in their people and provide opportunities for individuals to advance their own careers.


This achievement has enabled effective and confident leadership which serves to better the communication and relationships amongst their teams.


On the fantastic achievement, Chief Executive Noel Byrne comments: “We are extremely proud of each and every manager for their well-deserved achievement in this qualification and taking their careers to the next level. Their commitment to advancing their leadership skills has not only been a benefit to their personal growth and career paths, but we’ve also seen the positive benefits it’s bringing to the business and above all, our customers.”