CULLODEN ESTATE & SPA WINS AA HOTEL OF THE YEAR FOR NORTHERN IRELAND AT THE AA HOSPITALITY AWARDS 2026
Culloden Estate & Spa, one of Hastings Hotels' five-star properties, has been announced the winner of AA Hotel of the Year for Northern Ireland at the prestigious AA Hospitality Awards 2026, which took place at JW Marriott Grosvenor House, London last night.
Over 1,000 industry professionals gathered to celebrate excellence across the UK hospitality landscape with the AA Hospitality Awards recognising the very best of British hospitality, shining a spotlight on the businesses and people that deliver outstanding guest experiences, exceptional service and genuine passion for their craft.
As Culloden Estate & Spa celebrates its 150th anniversary this year, the hotel has marked the occasion with the completion of a £620,000 investment designed to further elevate the luxury guest experience. This includes a refined refurbishment of guest rooms, featuring elegant new interiors, enhanced furnishings and luxurious bathroom upgrades. Meanwhile, the historic Ailsa Suite, a private dining room boasting stunning views across the estate and lough, has been thoughtfully transformed to reflect the architecture and heritage of the original 1876 building, creating a sophisticated setting for meetings, private dining and special occasions. In addition, The Spa at Culloden has benefited from significant improvements to its interiors and fitness facilities, ensuring its wellness offering continues to meet the highest standards of quality and guest experience.
This award comes a year after the hotel's flagship restaurant, Vespers, was awarded two AA Rosettes, recognising its blend of classic and contemporary dining and exceptional service.
Set within 12 acres of secluded gardens, the Culloden Estate & Spa combines countryside tranquillity and panoramic views with convenient access to Belfast city centre. Rich in heritage, the property was originally built as a palace for the Bishops of Down before being transformed into a luxury hotel in the 20th century. Today, with 98 individually designed rooms and suites, award-winning dining, a renowned destination spa and an ongoing commitment to exceptional service and investment, the Culloden remains one of Northern Ireland’s most distinguished luxury hotels.
Cormac Fadden, General Manager of Culloden Estate & Spa commented:
"We are incredibly proud to be named AA Hotel of the Year for Northern Ireland at the AA Hospitality Awards 2026. Receiving this prestigious accolade is a true reflection of the passion and dedication of our entire team, who work tirelessly to create exceptional and memorable experiences for every guest while upholding the outstanding service standards for which the Culloden is renowned. It is a true honour to have this commitment, care and attention to detail recognised at an event that celebrates the very best of British and Northern Irish hospitality."
Simon Numphud, Managing Director of AA Hotel & Hospitality Services said:
"Congratulations to Culloden Estate & Spa on being named AA Hotel of the Year for Northern Ireland at the AA Hospitality Awards 2026. Our annual Awards celebrate the businesses and people that set the standard for the industry across the UK, and Culloden Estate & Spa is a brilliant example of a team that deliver true hospitality for their guests. Their commitment to delivering exceptional experiences is exactly what these awards set out to celebrate. A truly deserved recognition of their hard work, commitment and love for what they do."
For more details, visit cullodenestateandspa.com.
SITEMINDER UNVEILS DYNAMIC COMMERCE ENGINE TO CLOSE THE ‘EXECUTION GAP’ IN HOTEL DISTRIBUTION
SiteMinder, the world’s leading hotel commerce platform, has unveiled its Dynamic Commerce Engine to close the ‘execution gap’ in how hotels maximise revenue across all their commercial levers, including pricing and, for the first time, distribution.
Until now, hotels have been limited by technologies that have surfaced only pricing recommendations upon request. SiteMinder’s Dynamic Commerce Engine will go deeper, using machine learning (ML) and AI to surface and execute optimisation recommendations across every commercial lever for a hotel, both at the pricing layer and uniquely at the foundational distribution layer, where underlying issues can significantly limit revenue. These include broken distribution channel connections and unmapped room types, which often go unnoticed and contribute to a multi-billion-dollar opportunity cost for hotels.
The engine will be powered by an unmatched scale of data and distribution capability within the hotel industry. SiteMinder’s platform, used for 20 years by hoteliers, including those at 56,000 individual properties, today powers 2.6 million hotel rooms, 140 million reservations and 300 million room nights every year. Its built-in ML model will leverage these, nearly 4 billion availability, rates and inventory (ARI) signals, to score optimisation opportunities for each property and then surface the most valuable recommendations. Designed as AI-enabled with hoteliers in control, users will then approve every recommended change before the engine executes.
The Dynamic Commerce Engine comes at a pivotal time for hotels, with new SiteMinder research highlighting the need for a hotel’s online presence to stay accurate and consistent. In a survey of more than 12,000 travellers across 14 countries, more than half (51.4%) admitted to abandoning an online hotel booking because of a bad experience. At least one-in-four (26.5%) said it was due to the reviews, photos or details not feeling trustworthy.
“Hotels want to keep up with today’s changing travel landscape, but they don’t have the time or resources to do it and so doing the bare minimum of staying ‘online’ becomes the easiest choice. This is a choice that too many hotels have made for too long, and what it has led to is an intention-action gap – an execution gap. SiteMinder’s Dynamic Commerce Engine is testament that AI has widened the execution gap for hotels, and that AI can also close it with hoteliers staying firmly in control,”
says Sankar Narayan, CEO and Managing Director of SiteMinder.
“Reports and AI assistants are no longer enough. Hotels need to know which opportunities actually matter, without having to ask their system, and to be able to convert those opportunities into revenue. This is what we’re making possible. Pricing can’t be the only focus; the same focus is needed for the distribution layer—the foundations—underneath, which has a direct impact on the guest experience. It’s only with an optimised distribution setup that a guest can know if a room is available, at the price they're willing to pay.”
SiteMinder’s Dynamic Commerce Engine will go live over the coming months and hotels can register their interest here.
WYNDHAM GROWS THE DOLCE FAMILY WITH THE INTRODUCTION OF DOLCE NOVA UPPER-UPSCALE LIFESTYLE HOSPITALITY, INSPIRED BY IL DOLCE FAR NIENTE
Inspired by the Italian philosophy of il dolce far niente, or "the sweetness of doing nothing”, Wyndham introduces Dolce Nova, an upper-upscale extension of Dolce Hotels & Resorts® by Wyndham.
Dolce Nova embraces a more intentional way of travelling, encouraging guests to slow down, savour the moment and engage more deeply with the people and places around them. Its distinctive design is rooted in authenticity, discovery and a strong sense of place and caters to growing demand for experience-led hospitality among both travellers and owners.
Building on Dolce's heritage of connection and hospitality, Dolce Nova will join the fast-growing upper-upscale lifestyle segment with a distinctly European-inspired proposition. While Dolce Hotels and Resorts remain rooted in meetings, events and resort experiences, Dolce Nova centres on connection, wellbeing and the simple luxury of time, creating spaces where guests can slow down, immerse themselves in their surroundings and enjoy meaningful moments.
Affluent travellers are increasingly redefining luxury around authenticity, personal wellbeing and meaningful fulfilment, despite ongoing economic and geopolitical uncertainty. Today's guests are seeking a deeper sense of place, more immersive connections with local culture and a greater sense of purpose in how they spend their leisure time. Dolce Nova has been created to meet the needs of this evolving traveller, while providing owners and developers with a differentiated upper-upscale proposition backed by the scale, distribution and loyalty power of Wyndham Hotels & Resorts. The launch comes at a time of significant opportunity, with the global lifestyle hotel market projected to nearly double by 2034.
“Dolce delivers on a simple idea: that where people come together matters. Over time, we've seen travellers place greater value on something that often feels in short supply: time. Time to slow down, to be present, to reconnect with loved ones, and to experience destinations in a more meaningful way. Dolce Nova is a natural extension of the Dolce family, bringing its ethos into the upper-upscale lifestyle segment through design and experiences inspired by il dolce far niente and the simple luxury of time well spent.
As demand for meaningful, experience-led travel continues growing, Dolce Nova offers owners and developers a distinctive new opportunity, combining European-inspired design, curated social experiences and a strong sense of place with the scale, technology and commercial power of Wyndham Hotels & Resorts.”
Dimitris Manikis, President EMEA, Wyndham Hotels & Resorts
Designed around five signature touchpoints, Dolce Nova creates a distinct experience that encourages guests to slow down, connect and savour each moment of their stay. From personalised experiences and warm hospitality to authentic local connections and sensory details that engage the senses, every element is designed to inspire presence, discovery and the simple luxury of time well spent.
- Arrive & Belong: Welcoming lounges, cafés, bars and restaurants designed to create an immediate sense of place and connection.
- Restore & Revive: Spa, wellness and fitness that encourage relaxation, balance and wellbeing.
- Rest & Retreat: Elegant guestrooms and suites that provide a calm sanctuary for rest and rejuvenation.
- Pass & Pause: Beautifully curated transitional spaces that invite guests to slow down, reflect and savour the moment.
- Connect & Create: Co-working and social spaces that bring guests and local communities together with signature events.
With multiple discussions already underway across EMEA, Dolce Nova has been specifically designed to support both conversion opportunities and new-build developments. It will benefit from Wyndham's global scale, distribution platform, technology and Wyndham Rewards® loyalty programme, which includes more than 126 million enrolled members worldwide.
For more information, including franchising opportunities visit DolceNova.com
PURPLE UMBRELLA AWARDS 2026 CELEBRATE HOSPITALITY’S RISING STARS AT 10TH ANNIVERSARY BAFTA 195, PICADILLY
Umbrella Training marked the 10th anniversary of the Purple Umbrella Awards with a sparkling evening of celebration at BAFTA 195, Piccadilly, recognising the exceptional apprentices, mentors, employers and organisations helping to shape the future of hospitality.
Bringing together hospitality leaders, employers, training partners and rising talent from across the industry, the milestone ceremony recognised the achievements of this year’s finalists and winners, celebrating the drive, commitment and determination behind their success.
From chefs and hotel professionals to future hospitality leaders, the winners represented the breadth of talent entering and progressing through the industry, demonstrating the vital role apprenticeships play in creating meaningful career opportunities.
Adele Oxberry, Chief Executive & Founder of Umbrella Training, said:
“The calibre of entries this year was exceptionally high, and it was fantastic to see so many apprentices going above and beyond - not only in their roles, but also through the contribution they are making to their teams, employers and the wider hospitality industry.
“For young people at risk of becoming not in Education, Employment or Training (“NEET”), and those who may not have the traditional qualifications or connections to get a foot on the career ladder, apprenticeships can open doors and provide a pathway into a rewarding career.
“At Umbrella Training, we believe everyone deserves opportunity and it is so important to celebrate these inspiring journeys - from the apprentices themselves to the mentors, employers and colleagues who supported them.”
Guests were treated to entertainment from wordsmith and poet Sonny Green, live DJ and dancing, as well as the awards presentation itself. The awards recognised hospitality apprentices across Levels 2 to 5, chef apprentices, mentors and individuals who have achieved outstanding success through their apprenticeship journey.
Purple Umbrella Awards 2026 Winners
Best Level 2 Apprentice
Winner: Veronica Hoxha – Bvlgari Hotel London
Highly Commended: Elias De Graaff – Soho House
Best Level 3 Apprentice
Winner: Kelly Reynolds – Farncombe Estate
Highly Commended: Lara Saab – Great Scotland Yard, Unbound Collection, Hyatt Hotels & Resorts
Highly Commended: Pedro De Sousa – The Store Oxford
Best Level 4 Apprentice
Winner: Shamsad Chowdhury – Klarent Hospitality – DoubleTree by Hilton London Chelsea
Highly Commended: Samuel Harton – The QHotels Collection
Highly Commended: Evelina Juralyte – Gather & Gather, CH&CO
Best Level 4 Luxury Leaders Apprentice
Winner: Jonathan Ciammella – Jumeirah Carlton Tower Hotel, Belgravia
Highly Commended: Samuel Milbery – The Chancery Rosewood
Alessandra Motisi – The Stafford London
Kamaldeep Singh – Clermont Hotel Group
Best Level 5 Apprentice
Winner: Sylwia Umelo – Klarent Hospitality – DoubleTree by Hilton Dartford Bridge
Highly Commended: Joanne Thorniley – The QHotels Collection
Highly Commended: Louis Fouché – Clermont Hotel Group
Best Chef Apprentice Level 2
Winner: Georgina Knatchbull – Home Grown Hotels
Highly Commended: Tariq Spalding – The Felix Project
Best Chef Apprentice Level 3
Winner: Harry Lamble Thomas – The Store Oxford
Highly Commended: Thomas Williams – Home Grown Hotels
Best Apprentice Mentor
Winner: Tom Sheppard – Home Grown Hotels
Highly Commended: Kerry Allen – The QHotels Collection
Highly Commended: Nick Hughes – The QHotels Collection
Best Apprentice from Another FE Provider
Winner: Megan Jenkins – BaxterStorey
Highly Commended: Joanne Baggaley – BaxterStorey
Special Achievement Award
London’s Community Kitchen
Led by Taz Khan MBE and Suzy Jakeman BEM, London’s Community Kitchen received the Special Achievement Award in recognition of its outstanding work supporting unemployed Londoners into sustainable hospitality careers through Umbrella Training’s Taste of Culinary Skills Bootcamp.
The organisation was also recognised for its continued commitment to tackling food insecurity across London’s communities, demonstrating the powerful role hospitality skills and employment opportunities can play in creating positive change.
Diamond Anniversary Award
Harry Murray MBE MI FIH
To mark the 10th anniversary of the Purple Umbrella Awards, Harry Murray MBE MI FIH was presented with the inaugural Diamond Award.
A passionate champion of apprenticeships and early careers, Harry has supported the Purple Umbrella Awards since their inception, serving as a judge for all ten years and tirelessly advocating for the development of future hospitality talent.
His recognition provided a fitting tribute to a decade of the awards and to the many people who have championed apprenticeships and helped thousands of individuals build careers in hospitality.
Special Recognition Awards Winners:
Hospitality Passion: Joseph Zanaty, Luxury Family Hotels
Hospitality Resilience: Kerry Allen, The QHotels Collection
Hospitality Collaboration: Lime Wood Hotel
Hospitality Ambition: Lam Lam Lamgie Yip, The Corinthia
Hospitality Excellence: Samuel Milbery, The Chancery Rosewood
Hospitality Apprenticeship Initiative: The QHotels Collection
As the Purple Umbrella Awards look towards the next decade, Umbrella Training remains committed to championing apprenticeships and inclusion, supporting employers and mentors, and opening doors to the next generation of hospitality talent.
BC SOFTWEAR LAUNCHES NEW TEXTILE RECYCLING SOLUTION
Leading hotel and spa textiles supplier, BC SoftWear, has partnered with Avena Group, a specialist textile repurposing company, to launch a new end-of-life recycling initiative for the spa and hospitality sectors.
Through the partnership, BC SoftWear is strengthening its commitment to sustainability by supporting circularity in textiles. BC SoftWear’s customers can now access Avena's SecureBrand®, a reliable end-of-life recycling solution that helps them to reduce textile waste while supporting their environmental objectives.
Used towels, bathrobes, slippers, spa linens and any other end-of-life textile products are collected by Avena Group and, wherever possible, repurposed into new products. These include composite building materials such as insulation, sound boarding, geotextiles and fibre reinforced concrete, keeping valuable resources in use for longer. For businesses whose textiles carry identifiable branding, the SecureBrand® process permanently removes logos, monograms and bespoke designs during processing, ensuring brand security.
By extending the life of textiles and diverting them from landfill, the initiative gives hotels and spas a practical, measurable way to strengthen their sustainability credentials and support responsible resource management.
“We have always been committed to running our business in the most sustainable way possible, from designing products that are made to last to continually reducing waste across our supply chain,” says BC SoftWear founder and CEO, Barbara Cooke. “We are all too aware of the impact end-of-life textiles and single-use slippers have on the environment – 92 million tonnes of textile waste ends up in landfill every year – so we’re delighted to be partnering with Avena to provide our customers with a trusted, secure solution for recycling products at the end of their useful life.”
As a Certified B Corp™, BC SoftWear has a long-standing commitment to helping customers make responsible choices throughout the lifecycle of the products they purchase.
“Thanks to Avena's innovation, our products go on to live another life once they've been used by hotel and spa guests,” adds Cooke. “It's our way of supporting the circular economy – giving our customers a seamless solution that combines premium textile supply with responsible end-of-life management.”
Long-standing BC SoftWear customers the five-star Scottish hotel Gleneagles has already signed up to the scheme to recycle its slippers, while Guarantee Laundry is using Avena to recycle end-of-life textiles. Customers interested in joining SecureBrand should contact enquiries@bcsoftwear.com.
CASTLEBRIDGE ENHANCES ASSET MANAGEMENT CAPABILITY WITH PROMOTION OF MARTIN MANSBRIDGE TO GROUP MAINTENANCE MANAGER
Castlebridge Hospitality Management is excited to announce the promotion of Martin Mansbridge to the newly expanded role of Group Maintenance Manager, further strengthening the company's central leadership team as it continues its ambitious programme of portfolio growth, asset development and management contract expansion.
Martin joins the central management team following a highly successful tenure as Cluster Chief Engineer for Hotel Indigo Coventry and Hotel Indigo Stratford Upon Avon, both owner-managed by Castlebridge Hospitality Management. During this time, he played a significant role in maintaining operational excellence, delivering property improvement initiatives and ensuring the highest standards of engineering and maintenance across the hotels.
Bringing extensive experience in engineering, facilities management, property maintenance and capital project delivery, Martin will now oversee maintenance and engineering strategy across Castlebridge's growing portfolio. His appointment reflects the company's commitment to protecting and enhancing asset value while supporting its continued expansion through both acquisitions and third-party management contracts.
As Castlebridge continues to grow its presence within the UK hospitality sector, investment in infrastructure, property performance and sustainable building practices remains a key priority. Martin's expertise will help ensure that each property is maintained to the highest standards while supporting long-term asset optimisation and operational efficiency.
The promotion also strengthens Castlebridge's commitment to Environmental, Social and Governance (ESG) principles, with a particular focus on energy efficiency, sustainable engineering solutions and reducing environmental impact across its hotels. Through investment in responsible maintenance practices, renewable technologies and energy management initiatives, the company continues to drive improvements that benefit both the environment and the guest experience.
Castlebridge remains dedicated to creating hotels that deliver exceptional performance for owners, investors and guests while supporting local communities and operating responsibly for future generations. Martin's expanded role will be instrumental in achieving these objectives as the business continues to evolve and scale.
Scott Rankin, Group Operations Director of Castlebridge Hospitality Management, commented: "Martin's promotion is thoroughly deserved and reflects both his technical expertise and the exceptional contribution he has made to our hotels over recent years. As we continue to expand our portfolio of managed assets, it is essential that we have strong engineering and property management leadership in place to protect and enhance the value of our properties. Martin has broad expertise, a practical and forward-thinking approach, and a genuine passion for continuous improvement. He understands the importance of balancing operational excellence with sustainable business practices, which aligns perfectly with our long-term strategy. We are delighted to welcome him to the central management team and look forward to the significant contribution he will make as Castlebridge continues its growth journey."
Commenting on his promotion, Martin Mansbridge said:
"I am incredibly proud to be taking on this new role with Castlebridge Hospitality Management. Having worked closely with the team and our hotels over several years, I have seen first-hand the company's commitment to quality, innovation and continuous improvement. I look forward to working across the wider portfolio to support our properties, deliver sustainable engineering solutions and help drive the next phase of Castlebridge's expansion."
As Castlebridge Hospitality Management continues to grow its portfolio through ownership, asset management and management contract opportunities, the company remains committed to investing in the expertise, infrastructure and sustainable practices that support long-term success for its hotels, owners, teams and guests.
For more information about Castlebridge Hospitality please visit www.castlebridgehospitality.co.uk
GROSVENOR HOUSE SUITES ANNOUNCES NEW EMBER CIGARS LOUNGE
A new cigar tasting lounge enhances the guest offering at Grosvenor House Suites and marks the first time the Mayfair property has welcomed non-residents to a dedicated hospitality experience.
Grosvenor House Suites has announced the opening of Ember Cigars, a new cigar tasting lounge, marking the latest phase in the property's ongoing enhancement programme. Located on the second floor, the lounge has been designed by Wimberly Interiors and introduces a dedicated cigar experience for both hotel guests and non-residents.
Following the ongoing refurbishment of 32 suites and the introduction of a new concierge arrival space, the addition of Ember Cigars expands the property's guest offering and reflects demand for private spaces for socialising, informal meetings and entertaining.
EMBER CIGARS TASTING LOUNGE
The concept was informed by research into some of London's established cigar destinations, with the aim of creating a cigar lounge that complements the character and atmosphere of Grosvenor House Suites. An advanced ventilation system, developed in partnership with Swiss specialists, has been integrated throughout the space to maintain air quality and comfort.
Inspired by Grosvenor House Suites' location between Hyde Park and Mayfair, the interiors reinterpret the traditional cigar lounge in a contemporary setting. Dark timber panelling is complemented by a palette of green, taupe and rust tones, while a feature fireplace clad in Verde Alpi marble creates a focal point within the space.
The venue features a bespoke humidor showcasing a curated selection of premium cigars from Cuba, Nicaragua, Honduras and the Dominican Republic, including vintage regional and limited-edition releases. The drinks menu has been designed to complement the cigar experience, with a range of fine wines, speciality teas, artisan coffee and curated whisky flights. Guests can explore whiskies from leading Scottish distilleries alongside rare and collectible expressions such as Glenturret 50-Year-Old, Hazelwood, and Rosebank, Gordon & MacPhail 1990.
CRAFTSMANSHIP AND PARTNERSHIPS
Leading the operation is Rhys Hamilton, who brings more than 15 years' experience in the UK cigar industry. Hamilton has previously held positions with some of London's best-known cigar retailers, including Alfred Dunhill, Sautter Cigars and Davidoff of London.
Ember Cigars will also feature a curated selection of collaborations and brands, including Swiss watchmaker Jacob & Co., Scottish whisky distillery The Glenturret in partnership with Lalique, and British designer Alexandra Llewellyn. Renowned for her handcrafted games, accessories and bespoke commissions, Alexandra Llewellyn creates highly personalised pieces from her London studio, combining traditional craftsmanship with contemporary design. Together, these partnerships complement Ember Cigars’ positioning as a destination for leisure, entertaining and meaningful social experiences.
As part of the launch, Grosvenor House Suites has also partnered with Kathryn Sargent, the first British female Master Tailor, to design new uniforms for the Ember Cigarsteam. Renowned for her pioneering role on Savile Row, Sargent's designs reflect the property's commitment to craftsmanship, heritage and personalised service.
"The opening of Ember Cigars, alongside the ongoing enhancement of our suites and public spaces, further strengthens our position as a residential-style address in Mayfair, offering guests privacy, space and personalised service in the heart of London,” says Andrew Henning, General Manager of Grosvenor House Suites.
For further information visit: www.embercigars.co.uk
Ember Cigars is open from 4.30pm to 12am everyday with cigars for all price levels.
£700K INVESTMENT TRANSFORMS CITY WELLNESS DESTINATION
Double shortlist follows new fitness, thermal and treatment experiences
ACROSS THE hospitality industry, wellness has moved from a nice-to-have to a guest priority. People no longer want just a treatment or a workout; they want an experience that supports how they move, recover and switch off.
At One Spa, part of Sheraton Grand Hotel & Spa, based in the heart of Edinburgh’s city centre, that shift is now visible in bricks and mortar: a five-month programme of new fitness, thermal and treatment experiences, with more still to come, forming part of a £700,000 investment in the guest experience and the spa's long-term future.
Fiona Young, Spa Director at One Spa, said:
"The way people think about wellness has changed significantly. Guests are looking beyond a treatment or a workout and increasingly want experiences that support movement, recovery, relaxation and their wider wellbeing.
“That has shaped where we are investing, and our aim is to offer more choice in how people use One Spa, whether that's mindful movement, a shared wellness experience, time in the thermal facilities or simply having the opportunity to properly switch off."
Movement has been one of the biggest areas of change for the property. A new Reformer Pilates Studio has opened in response to growing demand for low-impact, strength-based exercise, while the wider fitness space has been fitted out with new Technogym equipment, virtual class technology and a functional training area offering guided individual sessions, from stretching to strength work, through interactive workout technology.
Treatments and retail have had a refresh too. NOW Nail Bar, in partnership with OPI, has relaunched with a dedicated space for nail treatments, and Skin Rocks, the skincare brand founded by facialist Caroline Hiron, is being introduced to One Spa's treatment and retail offer, with more details to follow.
One Spa is also strengthening its approach to inclusive treatment, with further oncology treatment training planned and membership of the Standards Authority for Touch in Cancer Care beginning this month.
To reflect the growing interest in touchless and shared wellness, the new Rasul Mud Bothy offers an immersive, self-guided thermal wellness experience, while a new poolside sauna has also opened. The former laconium room is being reconfigured to house a bigger steam room, reflecting demand for the existing experience. A brand-new cooler experience room will create further opportunities for hot-and-cold contrast therapy, sitting alongside existing facilities including the Tepidarium, rooftop Hydropool, Thermal Suite, Himalayan Dry Salt Room and Rock Sauna. A new moss wall has also been installed to strengthen the spa's connection with nature.
Behind the scenes, the investment runs just as deep. With robes and slippers washed in-house for a steady stream of spa guests each day, additional laundry equipment has been installed to keep pace with demand. The locker system has also had a complete overhaul, with new wristband access and upgraded entry gates. New staff shower and toilet facilities and a new music system for the treatment-room level are among further improvements to the working environment, and a new Hydropool cover will help reduce energy use.
Martijn Zengerink, Multi-Property General Manager at Sheraton, said:
"This is about making sure One Spa continues to evolve while retaining the experience and character that people have come to know over many years. The new facilities are the most visible part of the programme, but investment behind the scenes matters just as much. Maintaining standards over the long-term means looking at the whole operation, from the experiences guests enjoy to the infrastructure and working environment that support our team every day."
The investment comes as One Spa is shortlisted in two Good Spa Guide Awards 2026 categories, Best Spa in Scotland and Best Hotel Spa, with public voting open until 31 August.
It follows previous recognition from the Good Spa Guide, which named One Spa Best Spa in Scotland in both 2023 and 2024, before it was shortlisted again in the regional category in 2025.
For more on voting in the Good Spa Guide Awards 2026: https://goodspaguide.co.uk/awards/good-spa-guide-awards-2026
For more information about One Spa, visit: https://www.onespa.com/
RIXOS TO OPEN ITS FIRST ALL-INCLUSIVE RESORT IN THAILAND
A landmark debut in Mai Khao, introducing immersive entertainment, beachfront luxury, and the brand’s signature All-Inclusive, All-Exclusive experience to Phuket
Ennismore, the fastest-growing lifestyle hospitality company, together with Central Group Capital, the fund management arm of Central Group – one of Thailand’s leading international conglomerates – today announces the signing of Rixos Water World Phuket, marking the debut of Rixos, the pioneer of the luxury all-inclusive concept, in Thailand. Bringing Rixos’ distinctive all-inclusive offering to a new destination, the signing underscores Ennismore’s continued focus on Asia as a key growth region for its all-inclusive platform. The resort, currently managed by Ennismore, will launch as Rixos Water World Phuket in early 2028, following an extensive renovation. It will join the brand’s growing network, further expanding its regional presence alongside upcoming destinations including Rixos Phu Quoc Vietnam, set to open later this year.
Thailand represents a significant next step in Rixos’ expansion across Asia, with Phuket offering a natural fit for the brand’s experience-led, all-inclusive model. As one of the region’s most established international leisure destinations, the island combines strong global appeal with a diverse mix of culture, coastline, dining and entertainment. Set along the tranquil shores of Mai Khao in Phuket’s Thalang District, within easy reach of Patong Beach, Bang Tao Beach and the cultural streets of Old Phuket Town, Rixos Water World Phuket will bring a new expression of the brand to the destination. Rooted in the essence of Turkish hospitality and guided by a philosophy that balances luxury, vibrant energy and family-friendly experiences, the resort is designed to deliver exceptional stays for guests of all ages. The signing signals a new chapter for the island’s hospitality scene, bringing together experiential luxury, entertainment-driven stays and an innovative all-inclusive concept designed for modern travellers seeking both excitement and effortless indulgence.
Comprising over 600 guestrooms and villas, a curated collection of five distinctive food and beverage venues, and a landmark integrated waterpark, the resort is set to become one of Phuket’s largest and most dynamic hospitality destinations. Thoughtfully designed to harmonise with its lush surroundings, offering a diverse range of shared spaces for relaxation, activity, and social connection, reflecting Rixos’ commitment to creating immersive environments for both individual travellers and families alike.
Guests can expect an extensive programme of activities designed to bring the Rixos all-inclusive lifestyle to life. At the heart of the resort, the expansive waterpark stands as a destination in its own right, offering thrilling attractions and immersive experiences for guests of all ages. From swimming pools and beachside leisure to curated sports programmes, wellness rituals, and an energised calendar of live entertainment, every moment is designed to engage and inspire. Evenings come alive with spectacular performances, live music, and captivating shows, reflecting the brand’s signature approach to world-class entertainment. The resort will also feature one of the largest banqueting and MICE facilities in Phuket, making it an ideal destination for large-scale events, conferences, and business travellers.
The culinary offering will present a diverse collection of dining concepts, reflecting Rixos’ signature “world of choice” philosophy. From abundant, generously curated all-day dining experiences and elevated à la carte speciality restaurants to relaxed beachfront venues, guests can enjoy a journey of flavours spanning international favourites and regional cuisines, including Thai, Asian, Italian, and Latin American influences. Complemented by poolside snacks, casual bites, and a variety of bars and lounges, the offering is designed to cater to every moment of the day. Together, these experiences create a seamless and indulgent gastronomic journey within the brand’s All-Inclusive experience.
For younger guests, the globally renowned Kids Club offers an immersive world of creativity, discovery, and play, while a dedicated Teens Club provides a dynamic social hub for connection, entertainment, and self-expression. For those seeking an active lifestyle, the resort’s Exclusive Sports Club features a fully equipped indoor gym, a multifunctional space for group classes, an outdoor jungle gym near the beach, and multiple sports courts.
Adults can retreat to the spa, inspired by Rixos’ Turkish heritage, enjoy vibrant dining and social venues, or explore Phuket’s coastal beauty through a variety of beach and water experiences. Whether relaxing in the comfort of their room or exploring the resort’s lively public spaces, guests will experience stylish interiors, premium amenities, and sweeping views of serene beaches and tropical landscapes.
François Baudin, Chief Business Officer for Rixos and the ALL Inclusive Collection, said:
“Bringing Rixos to Thailand marks an exciting moment for the brand as we continue expanding our luxury all-inclusive offering across Asia. With Rixos Water World Phuket and Rixos Phu Quoc Vietnam opening later this year, we’re introducing a new audience to our immersive, experience-led approach that defines Rixos. From standout restaurants and bars to curated entertainment, sports and wellness programmes, and one of the industry’s most comprehensive kids and teens concepts, Rixos is designed around moments that bring people together. We’re excited to bring that energy to Thailand and the wider region.”
Soravit Chairoj, Managing Partner and Co-Head of Central Group Capital, said:
“We believe Phuket remains one of Asia's most compelling long-term tourism and hospitality markets. Rixos Water World Phuket will introduce a differentiated all-inclusive concept to Thailand and broaden the island's appeal to families and international travellers seeking experience-led resorts.”
Ennismore Growth in All-Inclusive
The signing of Rixos Water World Phuket reinforces Ennismore’s commitment to expanding its global footprint in the fast-growing lifestyle all-inclusive segment. The group now boasts an impressive network of more than 70 all-inclusive resorts open and in development, representing over 30,000 rooms worldwide. Recent openings include SO/ Ras Al Khaimah, Rixos Murjana, Rixos Tersane Istanbul, Rixos Obhur Jeddah, SLS Playa Mujeres, and Hyde Bodrum, with a strong pipeline ahead, including six new all-inclusive resorts in Mexico marking the debut of Rixos in the Americas, alongside Rixos Magawish Bay Views Egypt and Rixos Dubai Islands Hotel & Residences.
Rixos Water World Phuket will join Ennismore’s ALL Inclusive Collection — a highly curated digital platform showcasing the world’s most exceptional all-inclusive resorts from leading brands including Rixos, SO/, Hyde, SLS, and Swissôtel. These resorts challenge the historical perspective of all-inclusive holidays by offering guests immersive luxury experiences that combine outstanding design, world-class dining, and high-quality entertainment across breathtaking destinations. Built on the success of Rixos and its pioneering ‘all-inclusive, all-exclusive’ philosophy, the ALL Inclusive Collection ensures that every resort delivers consistently elevated service and memorable experiences. Every aspect of a guest’s stay, from dining and drinks to activities and entertainment, is included, setting a new standard for luxury all-inclusive travel.
ANSTY HALL UNVEILS NEW BEDROOM DESIGNS AS PART OF EXCLUSIVE COLLECTION HOTEL RENOVATION
Inspired by Coventry’s colourful history, Exclusive Collection’s Ansty Hall has undergone the first phase of bedroom renovations and is delighted to unveil seven newly reimagined rooms that invite guests to discover the region through thoughtfully curated interiors.
Following a refurb of the ground floor by Exclusive Collection when they took over the 17th century property in 2023,the bedroom renovations mark the next stage of the hotel’s upgrade.
The Midlands country house hotel is located just outside of Ansty, a small village known for its historical weaving industry. Two new signature rooms, named Leofric and Whittle, have been redesigned in partnership with interior design specialist, Russell Sage Studio.
The Leofric room takes its name from Leofric, Earl of Mercia, one of the most influential figures of 11thcentury England and previous landholder of Ansty village, as well as husband to Anglo Saxon philanthropist Lady Godiva. Its richly layered design encourages guests to discover something new at every turn, with an imposing carved timber bed, warm ochre fabrics and statement freestanding copper bath creating a sense of occasion and escapism.
In Whittle, a hand-painted cloudscape ceiling invites guests to look upwards. The room nods to Coventry-born Sir Frank Whittle, inventor of the world’s first turbo jet engine and pioneering RAF officer of the British aerospace industry. Aviation -inspired artwork, technical illustrations and contemporary details celebrate the inventor’s extraordinary achievements.
A further five newly redesigned bedrooms take influence from local craftsmanship and the textiles industry, designed by Trevillion Interiors. Signature room, Woad, refers to the plant once cultivated to produce the famous Coventry ‘true blue’ dye, renowned for its rich colour in medieval England. Layered textiles, embroidered details, and bespoke furnishings create a contemporary room full of colour and a reminder that the most memorable discoveries are often those closest to home.
Adding one additional bedroom to the hotels offering, Ansty Hall now presents sixty-three bedrooms in total.
Speaking about the significance of the redesign and the hotel’s design vision, Steve Ogden, General Manager at Ansty Hall shared,
“We are incredibly proud of the history and innovation that surrounds Ansty Hall and invite our guests to uncover those stories through our spaces. Our new bedrooms offer a sense of wonder with thoughtful details celebrating local legends and the weaving industry of Ansty, inspiring a truly meaningful and restorative stay. Since Ansty Hall joined the Exclusive Collection, we’ve sought to be a place of discovery, and welcome all visitors to slow down, take in their surroundings and be part of the next chapter of Ansty Hall's story”
This is the first stage in a wider restoration programme of the bedrooms, which will continue in 2027
