Give guests the customer service they deserve by investing in staff training. As a brand who can improve staff’s skills without the bills we’ve got all the details on your all-in-one staff training platform, Tayl.
Please introduce Tayl to our readers and tell us what the brand offers.
Training is often the last thing businesses think about, but the first thing customers notice.
So, Tayl offers an easy-to-use all-in-one training and compliance system for hospitality businesses.
You sign in, and you instantly have access to all the courses your team should need. These include essential courses such as Allergens Awareness, Fire Safety, and Manual Handling; and soft skills training on broad subjects such as Equality and Diversity, Microsoft Excel, and Social Media.
You can also use our system to build your own courses, onboard new staff members, track who has done what, and sign policy and procedures documents online.
“You can also use our system to build your own courses.”
How can working with Tayl benefit a hotel?
Our platform lets staff do compliance training from their mobile devices. This means fast moving teams working at all hours of the day can easily fit their training into their schedule.
We’ve also noticed a lot of hotels use our platform to build fun courses themselves. They shoot videos of how they want to set up rooms for their guests or how to make the week’s special cocktail. They even make quizzes at the end to see who has paid attention.
Tell us about how you work and why training is so important.
It’s hard to get good staff. So, we all know the importance of retaining a good team and keeping everyone happy. Retention rates improve when onboarding and training is done well, and businesses appear friendlier and more welcoming to recruits when training isn’t rushed and complicated. With effective training, you can also get staff to help out in other areas of the business when they need it.
Unfortunately, it’s not always easy to make training work well. So, we focus on keeping our prices low and our system simple for busy businesses. We can’t find your staff and force them to stay, but we can help your team do what they do best.
You offer a range of courses, can you tell us about them?
Our courses are divided into our accredited courses and our ‘soft skills’ courses. ROSPA, CPD, and LPI review our accredited training. These courses produce certificates and staff need these for legal requirements. It can also help their professional development.
Our soft skills courses cover everything from social media to excel training. These courses can help your team gain new skills to help out in other departments.
All our training is made in house by our expert team. We’re also beginning to see our clients develop fantastic courses of their own using our systems.
How can hotels work with Tayl?
Our platform is browser based, so as long as you’re connected to the internet, you can access the system. Right now, our platform costs £99 a month, and you can try out our features with a free 14-day trial. Our team are always there to help you understand how it works, show demos of the features, and more. We’re also interested to learn about every hotel’s unique way of doing things, so even if a hotel fancies a chat about training, we’re can be there to listen.
